INDUSTRIES / SUPPLY CHAIN
AI agents that catch the exception before it becomes a phone call.
Powerede builds AI agents for supply chain and logistics operators that watch shipments, flag risk early, and handle the routine exceptions that fill a planner’s day. Powerede does not hand the system over and walk away. Powerede keeps it accurate, keeps the costs in check, and stays on call once it is live.
INFRASTRUCTURE AZURE
DATA AND AI (AZURE)
DIGITAL AND APP INNOVATION
35%Less time spent on manual work at a logistics operator, after Powerede agents took over shipment tracking and exception routing across lanes.
Every exception in the network still ends up resolved by someone on the phone.
A shipment is late, a container is sitting in detention, a carrier misses a pickup. The data shows it, but the response depends on a planner noticing, making calls, and chasing an answer. The network runs faster than the people watching it can keep up.
Half my team’s day is spent on the phone chasing status and sorting out exceptions one at a time. We know the problem exists in the data hours before anyone acts on it.
Director of Logistics at a national distributor
Three ways AI agents keep the network moving without the phone tag.
These are the places Powerede sees the fastest payback in logistics. Agents watch the network and handle the routine exceptions so your planners spend their time on the ones that need a person. Powerede sets the targets with you during Discover and reports on them every month.
Shipment Visibility
See a delay coming instead of hearing about it late
Agents track shipments across carriers and lanes, spot the ones drifting off schedule, and flag the planner with the context before a customer calls. The status chase stops being a manual job.
- Delays flagged early, with the context attached
- Status tracked across carriers without manual chasing
- Customers told before they have to ask
Exception Management
Resolve the routine exceptions on their own
Agents catch a missed pickup, a detention risk, or a documentation gap, take the routine fix inside agreed limits, and escalate only the ones that need a person. The queue that used to be all phone calls shrinks to the real problems.
- Routine exceptions handled inside agreed limits
- Detention and demurrage risk flagged before the charge lands
- Planners left with the exceptions that actually need judgment
Carrier Performance
Hold carriers to the numbers without building the report by hand
Agents track on-time performance, dwell, and cost by carrier and lane, surface where a carrier is slipping, and prepare the review so the conversation is backed by data instead of anecdote.
- On-time, dwell, and cost tracked by carrier and lane
- Underperformance surfaced early rather than at contract renewal
- Review packs prepared without a manual pull
Here is one that shipped.
A national distributor tracked shipments across several carriers by logging into a different portal for each one. Exceptions were caught late, detention charges piled up, and planners spent the day on the phone reconstructing status.
Live
Powerede engagement
35%
Less time on manual work
Fewer
Exceptions caught late
HOW POWEREDE HELPS
Four pillars, put to work across your network.
Powerede delivers every project through the same four pillars. What changes from one industry to the next is what each pillar actually does. Here is what they look like in supply chain and logistics.
AI Multi Agents
Agents that handle visibility, exceptions, and carrier tracking together
Each agent owns one area and passes work to the others. A visibility agent spots a delay, hands it to the exception agent to resolve or escalate, and the carrier agent logs it against performance. Built on Microsoft Agent Framework and Azure AI Foundry.
Each agent acts only inside the limits that Powerede helps you set up
Anything that commits spend or changes a booking waits for a person to approve
Firm customer delivery windows held as fixed points the agent works around
Every action logged with the data behind it
AI-Infused Applications
Screens planners will actually use
A raw alert queue gets ignored. Powerede builds the screens where an exception arrives with the shipment, the risk, and the recommended fix attached, sized for a planner working across a live network.
Exceptions shown with the shipment, the risk, and the fix
Built into the tools your planners already use
Overrides recorded against the person who made them
Power Apps where it fits, or .NET, TypeScript, and React where it does not
Microsoft Fabric Data Services
One current view across carriers, orders, and lanes
An agent is only as good as the data behind it. Powerede builds the Fabric foundation that pulls carrier feeds, orders, and lane data into one governed view, updated in near real time rather than portal by portal.
One current view across every carrier and lane
Live tracking data instead of logging into each portal
Search across shipments, contracts, and past exceptions
A warning when a carrier feed goes stale before an agent uses it
Managed AI Services
Powerede stays on after go-live
Most of the risk starts the day the system goes live, which is the day a lot of vendors leave. Pillar 04 is the retainer that keeps the system honest at month six and month twelve.
Accuracy checked against the targets set during Design
Costs and carrier feeds watched through peak volume
Connections kept working when a carrier or your TMS changes
A named contact and agreed response times when something breaks
HOW POWEREDE HELPS
Four pillars, put to work across your network.
Powerede delivers every project through the same four pillars. What changes from one industry to the next is what each pillar actually does. Here is what they look like in supply chain and logistics.
AI Multi Agents
Agents that handle visibility, exceptions, and carrier tracking together
Each agent owns one area and passes work to the others. A visibility agent spots a delay, hands it to the exception agent to resolve or escalate, and the carrier agent logs it against performance. Built on Microsoft Agent Framework and Azure AI Foundry.
Each agent acts only inside the limits that Powerede helps you set up
Anything that commits spend or changes a booking waits for a person to approve
Firm customer delivery windows held as fixed points the agent works around
Every action logged with the data behind it
From first call to live system in five steps.
Powerede runs the same five steps on every project. The same team stays with you from the first call through to running the system.
Walk through how your visibility, exceptions, and carriers are handled today
Check what your Microsoft setup can already do
Pick the jobs with the best payback first
Agree what success looks like before scope is set
Set what each agent is allowed to do
Plan how it connects to your TMS and carrier feeds
Agree the numbers you will track and how often
Write down the risks and how to handle them
Build to the plan you signed off on
Test the messy cases: missed pickups, portal gaps, peak volume
Security review before anything ships
Write docs so your team can run it themselves
Start in watch-only mode so the team can check it
Turn on the agents one area at a time
Train the planners who will use it
Dashboards and alerts on from day one
Keep an eye on accuracy and cost
Update connections when a carrier or your TMS changes
Answer incidents inside agreed times
Keep audit records current between exams
Walk through how your visibility, exceptions, and carriers are handled today
Check what your Microsoft setup can already do
Pick the jobs with the best payback first
Agree what success looks like before scope is set
COMMON QUESTIONS
What logistics teams ask first.
These are the questions we hear most often in first conversations. If yours is not listed here, it takes about 20 minutes to answer it directly, no pitch deck required.
Bring the exception queue, the detention bill, and the carrier scorecard.
A Discovery Session is complimentary, with nothing to sign. Powerede walks your visibility, exception, and carrier work, finds the best place to start, and tells you straight whether Powerede is the right fit.